Refund policy

1. Our promise

The Meta Campaign Audit has one job: to show you how to get revenue back in your pocket without increasing your ad spend.

You can also ask for a refund for any other reason. You do not need to justify it. We would appreciate a line on what fell short, so we can do better, but it is optional.

Please ask within 30 days of receiving your audit.

If you paid but we have not delivered yet (for example, you changed your mind before granting access), you can ask for a full refund at any time before delivery.

2. How to ask

Email sales@autoconvertdigital.com.au with the subject “Refund request”. Include:

• your name
• the email address you used to buy.

That is it. No forms, no hoops, no sales call.

3. How fast you get it

We will reply to confirm your refund within 2 business days. We process approved refunds within 5 business days of approval, back to the card you paid with.

Once we process it, your bank may take another 5 to 10 business days to show it on your statement. That part is up to your bank and Stripe, not us.

You get back the price you paid, as shown at checkout.

4. What happens to your report

You keep it. The report, the video walkthrough and the action plan are yours, refund or not. If there is anything useful in there, use it.

If you have not already done so, please remove our read-only access to your Meta ad account. We will also remove ours. See our privacy policy for how we handle your account data.

5. Other services

Strategy calls and Meta campaign builds are scoped separately. The refund terms for those will be set out in your written quote or order form. Your rights under the Australian Consumer Law apply to them too.

6. Your legal rights

This policy is on top of your rights under the Australian Consumer Law, not instead of them. Our services come with guarantees that cannot be excluded. Nothing here limits those rights. See section 8 of our terms for more.

Questions? Email sales@autoconvertdigital.com.au.